Call 0117 9717 116 or 07906 431 918
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Mark Ireland Pianos: 
10 West Town Lane,  Brislington,  Bristol,  BS4
Casio, Kawai, Roland and Yamaha Authorised dealer of 
£100 - £10000

Privacy and Data Policy


Data Protection and Privacy Statement

Customer contact information would normally only be received in store.
(For information on cookies and this website- see futher down this page.)
As you may be aware, the General Data Protection and Privacy Regulation 2016 (GDPR)
will come into force from 25th May 2018.
If you are already a customer, you are invited to consent to your data being retained on the database. The nature of the data and the reasons and uses of the information about you are set out below in the statement.



Please opt-in, so that information about you on our computer database is retained with your consent.
(If you would like further information, or opt out of your data being retained on computer please contact me)


The new regulation expects that organisations handle information held responsibly with consent.
Additionally, explaining why the data is retained and how it may be used and, on rare ocasions, shared.


Mark Ireland Pianos may collect and retain some of the following data:
(The data may exisit in electronic and paper form)


  • Name, address, contact phone numbers and in some cases, email addresses.
  • Your product purchased information.
  • Paper receipts of in-store card machine payments. (For new customers, card data is not printed or stored.)

(In –store card printed payment receipts of payments since February 2018 do not now show any card data.)
(I am fully PCI compliant- the world wide organisation committed to protecting card payment systems.)

Other points to note:

  • Your card payment details are not stored electronically, or collected on any website.
  • New, (in-store only) card machine payment information is not stored, (as of February 2018.)
  • Paper receipts exist of all customer sales, with contact address/phone/email information only.

(Even on paper receipts from the card terminal)

The reasons your data may have been retained are:

  • To enable delivery arrangements;
    (Details may be passed to delivery firms, only with your verbal permission.)
  • To assist brand suppliers in product warranty claims,
    (Details may be passed to our suppliers only with your verbal permission).
  • Usual reasons for business accounting records.
  • To notify you of promotional events
  • There are no other sensitive personal details retained.

The lists above explain the extent of the information held about you. 

Cookies and this website:

We do not use cookies to collect any personal or sensitive information. No information is passed to advertising networks or third parties, (unless manually-  to arrange a warranty repair to your instrument.)
If the settings on your web browser are set to accept cookies, we understand this and continued use of the website to mean that you accept our cookie. You can change your browser settings so that you do not accept our cookie or any other website cookies. However, this may result in the website not working as you would expect.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however, may limit the functionality of our website and a large proportion of the many other websites as cookies are a standard part of most websites.

Our site only uses one default cookie - PHPSESSID. This cookie expires after a browser session so would not be stored longer term. For this reason the cookie is less privacy intrusive. 
PHPSESSID is a cookie for PHP sessions. When you are working with an application, you open it, do some changes and then you close it. This is much like a Session. The computer knows who you are. It knows when you start the application and when you end. But on the internet the web server does not know who you are and what you do because the HTTP address doesn't maintain state. A PHP session solves this by allowing you to store user information on the server for later use (i.e. username, shopping items, etc). However, session information is temporary and will be deleted after the user has left the website. Sessions work by creating a unique id (UID) for each visitor and store variables based on this UID. The UID is either stored in a cookie or is propagated in the URL.